Medical Front Desk Policies And Procedures Manual

This medical office policies and procedures manual was developed to assist medical office managers in preparing a standard operating procedures sop manual for your small to medium size medical practice.

Medical front desk policies and procedures manual.

Patient information should not be revealed to anyone including family members. A successful medical office manages its patient records efficiently. A procedure manual no one can understand will do no one any good. Policy and procedures manual.

Check in procedures sop for the front office in a hospital or doctor s office may have additional check in procedures that need to be followed. In routine situations patient check in can occur within scheduled appointment times but instructions should be included for how to. Backup procedures should be mandatory for paperless offices e g with patient information stored online or on a computer program. Keep computer screens with open electronic medical records and all paperwork containing patient information out of sight of patients in the clinic.

To serve as a training and orientation guide for new employees to serve as an ongoing reference for staff and to serve as a risk management tool that lowers liability exposure in the office. Facilities must be accessible to the physically disabled. Here s a new office proverb for you. In addition to writing the procedures in clear language call out important topics and takeaways using bold headings bullet points tables and other visual elements that break up blocks of text.

Its purpose is multifold. The front office manual needs to explain how to create update and store client records. 12 medical office policy and procedure manual anyone may develop a policy or process for consideration by the physicians. Include headings and bullet points.

Before hiring staff and opening your practice it will be helpful to have an office procedures manual in place. It can be custom tailored to fit your front medical office staff and operations. Everyone should be looking out for and communicating improvements to the way we work. Medical practices need to follow confidentiality guidelines as well as be concerned with verifying insurance coverage.

This document outlines various tasks to help ensure your practice is running smoothly and that all employees follow the same procedures. Cardiology medical group values cardiology medical group is a group family medicine clinic based on the following ideals. The office will be identified near the street entrance and at the front door entrance. Medical office facility standards policy the medical office will be clearly identified on the exterior of the building.

Such a way that other patients waiting in the office will not overhear.